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Claims

It’s when claims arise that you really discover what an insurance company is made of. At QBE we pride ourselves on our can-do attitude. We believe we’re here to help, not to hinder. Our goal is to deal with all claims promptly and accurately.

Flexibility is a key element of the outstanding service we deliver. Our claims service is highly adaptable, according to the size and nature of the client’s business and the risks underwritten. We actively encourage a collaborative working relationship between broker, client and ourselves to ensure all needs are met and lines of communication are open and clear.

If you need to make a claim, the QBE Claims service will always endeavour to:

• Minimise the impact of losses
• Proactively manage the claims process
• Promptly pay valid claims

Our claims service is built upon the following values;

Specialists

QBE’s Claims teams are structured around product and industry groupings, meaning that you will be dealing with an expert team, who apply market-leading best practice.

Strength of delivery

We service over 200,000 new claims and pay over £1 billion in claims each year.

Our financial strength is rated A+ by Standard & Poor’s.

More about our financial strength

Where local knowledge and presence is vital, we have specialist teams in place to provide them. Our teams are strategically based in over 30 locations across UK, Europe, Canada and Australia.

Empowered to be entrepreneurial

Clients of QBE enjoy direct access to decision-makers who have the authority to take clear ownership of their case. Our teams are encouraged to be commercially-minded, utilising their business sector and territorial knowledge to provide flexible claims solutions and meet specialist needs.

Visit the claims teams' pages below:

Aviation
Casualty
Motor
Property