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Client Services

Working with you

Of course, we wouldn’t be in business long if we simply took on every insurance risk that we were offered. That’s why we place such importance on risk management. We work closely with clients to ensure they are doing everything possible to minimise the likelihood of having to make a claim.

You’ll find an example later in the risk management area of how we achieved this for a client. It’s an approach that benefits everyone: you avoid the disruption and potential financial loss involved in incurring a claim; your premiums may well be lower as a result of good risk management; and we’re less likely to have to pay out on a policy, which also means premiums can remain competitive.

Outstanding service

Inevitably, claims will sometimes arise. That’s when you really discover what your insurance company is made of. At QBE we pride ourselves on our positive attitude. We believe that we’re here to help, not to hinder; to pay claims wherever possible, rather than trying to find reasons not to.

Our claims staff have gained a well-founded reputation for the professional, efficient and sympathetic way in which they go about their job. It’s another example of how we have structured our business to provide you with the smoothest, most seamless possible service.

Brokers deal with insurance companies all the time, so they are well placed to evaluate them. Clearly they appreciate our approach. In the 2008 Insurance Times Commercial Broker Survey we were rated third overall for service out of all the major UK insurance companies.