- Broker
- Professional and Financial Lines
- Professional Indemnity
Professional Indemnity (PI)
In addition to offering a broad range of specialist PI products for individual professions, the Professional Indemnity (PI) team specialise in developing bespoke insurance solutions for large enterprises. An emphasis on partnership, superior service delivery and fairness helps build lasting relationships with our clients.
QBE believes that continuity is an important factor with complex insurance relationships; a view shared by our clients and evidenced by our high rate of renewal retention.
At the heart of this service is our ability to understand our clients’ insurance requirements. This is achieved through a combination of our hands-on approach, involvement with professional representative bodies and our unique approach to risk awareness and risk management. Our insurance products are designed to offer real value to our clients operations rather than merely tick an insurance box.
Our experienced team of product leaders ensure we retain market leading product5s for our clients reflecting their real needs.
Effective Claims Management
The keystone of a successful, long-term relationship with our large enterprise clients is our ability to effectively handle claims. Professional Indemnity has an established claims team with a vast experience of claims management both in the UK and internationally.
An embedded customer service ethic is supported by innovation and transparency in claims handling as well as solutions individually tailored to the needs of customers including:
- Dedicated contact points and teams
- Service standards
- Customer Protocols
- Processes
- Management information
Broker Partnership and Service
As well as client focus, the PI team looks to develop business opportunities in partnership with our supporting brokers and to deliver a service offering that is second to none.
QBE has been underwriting professional indemnity in the London market for over 30 years, during which time it has established a number of long standing relationships with the broking community.
Comprised of experienced underwriters with in depth knowledge of all the professions from architects to solicitors, the QBE Professional Indemnity team places service to the broking community and client at the centre of all that we do.
Service standards are demonstrated in many areas, particularly with regard to consistent underwriting practices:
- quotations delivered by empowered, experienced underwriters
- effective underwriting systems, refined over many years
- consistent pricing, clear terms and conditions in a uniform and structured format
- enabling contract certainty
Product Leadership
Our experienced team of professional product leaeders ensure we retain market leading products for our clients reflecting their real needs:.
Schemes
Within our business we also have a team specialising in underwriting schemes led by Mark Casady. This team the demands of a volume-driven portfolio and has built a service infrastructure that combines speed of response, claims administration and risk management into a seamless product.
We underwrite some of the largest professional indemnity schemes in the UK and firmly believe that operating within a high volume environment need not be at the expense of service levels or value for money.
The team have a combination of underwriting and commercial skills that enables QBE PI to tailor the right package of coverage, service and distribution methods for schemes of all sizes and at any stage of their development. So, whether it’s a market lineslip or a full blown e-commerce platform, we have the answers.
A unique feature of our schemes is the development of a quality assurance based risk management process that is accessible to all clients. Recognised by many leading industry representative bodies, our profession-specific QA standards and self-assessment processes are designed to assist even the smallest client in implementing effective quality management systems. Furthermore, clients participating in the QA process often gain valuable CPD points.
In addition to our flexible underwriting approach, our scheme clients benefit from one of the most established and experienced claims teams in the professional indemnity market. We believe that our SME clients deserve the same standards of service as our large enterprise clients and deliver a service that has an enviable reputation within the insurance community.
Risk Management
Completing the overall offering is our ability to tailor quality and risk management solutions for our clients.
Our industry specific QA standards are designed as the benchmark against which an appropriate quality management system can be developed. Our large enterprise clients benefit from bespoke consultancy services. These can be tailored to an insured’s individual needs and implemented, on site, by an experienced QA consultant.
Key Contact
